1. Introduction
1.1 – This website is owned and operated by Oliver Brookes, a sole trader operating from 68 Marchmont Crescent Edinburgh EH9 1HD.
1.2
These terms and conditions apply to all users of this website/service (henceforth referred as “you”), and are upheld at all times by Oliver Brookes (henceforth referred as “we”). By using this website you agree to the terms as set out in this document, if you do not agree to any of these terms, please do not use this website.

Head Office address:
68 Marchmont Crescent
Edinburgh
EH9 1HD

tel 0753 0089729

1.3 – All goods and services are sold in accordance with the EU Consumer Rights Directive (2011/83/eu). The purpose of this directive is to ensure that the consumer is given clear and accurate information about the goods and services supplied by the retailer to help give consumers confidence when buying online.

1.4 – Use of this website constitutes acceptance of the terms and conditions laid out on this page. Oliver Brookes reserves the right to amend these terms at any time, without warning. All changes will be made current on this page.

Last Updated: 11 March 2019, 20.00 GMT

2. Purchase of Goods
2.1 – All orders made by you through www.oliverbrookes.co.uk are subject to acceptance by us. In the circumstance we refuse your order, we cannot be held liable to any party.

2.2 – After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an automated acknowledgement and is not an acceptance of your order.

2.3 – Order acceptance and the completion of the contract between you the customer and Oliver Brookes will take place at the point of order dispatch, unless we have notified you otherwise, or you have cancelled your order in accordance with the terms set out in Section 4 – Cancellations & Returns.

If we do not accept an order, a full refund will be processed.

2.4 – The following are examples of why we may refuse to accept an order:
2.4.1 – We cannot obtain authorisation from the bank or suspect fraud
2.4.2 – If there have been errors/issues with the description of the goods (Section 5)
2.4.3 – If goods are no longer available.

3. Delivery of Goods
Delivery Overview
3.1.1 – If you order an item that is in stock before 1pm on any business day (Mon-Fri) we endeavour to have that order sent out within three business days. This excludes Weekends, Public Holidays and Bank Holidays. Oliver Brookes reserve the right to amend delivery estimates at any point in the order process and any such changes will be notified in writing or verbal communication. In some cases, orders of excessive size, weight or value may take longer than the estimated time. We cannot be held responsible for delays in deliveries. Oliver Brookes will notify you of any such delays.

3.1.2 – In the event of any issue with your order, such as errors in the stock levels, or clerical errors in the order process, we will notify you of a new delivery date, or provide you with the option of an alternate date. We also may deliver some goods in several consignments but will not charge additional carriage for this. Oliver Brookes will not be liable to any party for items delivered outside the specified delivery estimates.

3.1.3 – All UK deliveries are normally dispatched using a fully tracked delivery. All non-domestic orders will be dispatched using an international courier. Both methods are classified as an additional service agreement offered by Oliver Brookes.

3.1.4 – Orders to an alternative delivery address can be processed if the customer has been authenticated using 3D authentication (i.e. Verified by Visa, Mastercard, Maestro). Oliver Brookes reserves the right to deliver only to the cardholder’s billing address.

3.2 – Cost of delivery

3.2.1 – UK Mainland Customers:
The correct shipping charges will be automatically calculated on your shopping basket. International buyers may be asked to contact us for a shipping quote. Domestic (UK) buyers may be asked to contact us for a shipping quote on larger items.

3.2.2 – Customers who have selected the incorrect option or have been undercharged for extreme weight items may be contacted by Oliver Brookes for the additional shipping amount; at this time a full refund can be provided if the additional charges are not satisfactory. We also reserve the right to charge additional carriage costs if a consignment is returned to us due to refusal at your delivery address.

3.3 – Cost of returns

3.3.1 – If you change your mind, you can return your purchase, subject to [Section 4. Cancellation & Returns Policy] in its original condition within 14 days to us for a full refund (minus any costs incurred for the initial dispatching and any costs incurred by Oliver Brookes for the returning of the order Section [3.3]).

IMPORTANT: Before returning, please contact Customer Support on 07530089729 or by email for authorisation.

3.4 – Damaged Goods
3.4.1 – All orders are pre-checked and are well packaged before dispatch. However, in the event of goods arriving damaged, any shipping damage must be reported within 24 hours of receipt. In this event, we will confirm the damage and if a claim is found valid, will collect the goods from you at no charge. A full replacement will be offered, or a full refund in the event that the goods are no longer in stock. We reserve the right to request additional photographic evidence in order to verify such claims.

3.4.2 – At the point of delivery, all goods become the responsibility of you the customer. From this point, you the Customer will be responsible for the safekeeping and correct use of all goods, Oliver Brookes will not be responsible for any damage or fault arising from incorrect storage or use. The validity and conditions of any refund/return will be affected by any damage considered to be caused through misuse or neglect.

3.4.3 – Under the Consumer Rights Act, EU customers have a legal right to reject goods that are unsatisfactory quality, unfit for purpose or not as described and get a full refund. This right is limited to 30 days from the date you receive your goods.

We cannot be held responsible for damages caused by shipping or negligence if reported after 24 hours of the goods being delivered.

4. Cancellations & Returns
4.1 – Under the conditions outlined in the EU Consumer Rights Directive and in Section 4.2, Oliver Brookes operates a 14 day cooling-off returns policy for products that are still in their original condition. This allows UK and EU customers to cancel their order up to 14 days after receipt of their goods. If you wish to cancel your order during this 14-day period, please notify us for a returns authorisation in writing by letter or by email . A telephone call is not sufficient without the express written approval from Oliver Brookes.

4.1.1 – Upon contacting us, we will provide you with an appropriate returns form which must be sent back with your goods. This form will include shipping instructions and an address for the return of your goods. Note: Items returned to the wrong address or without this matching returns form may suffer delays.

4.2 – The right to return goods to us as mentioned in Section 4.1 does NOT apply in the following situations:

4.2.1 – Special Orders – Any order which has been specified or customized to the customers specifications. This also includes any item which is not typically stocked by Oliver Brookes and has been ordered in at the request of the customer.

4.3 – If you wish to exercise your right to cancel this contract within the cancellation period, you should return the goods to us within 14 days and take reasonable care in doing as detailed in the EU Consumer Rights Directive (2011/83/EU). The risk and cost of returning the goods to us shall be accepted by you unless you have notified us that the goods have arrived damaged or faulty (Section 3.4) and this has been verified by us. If goods are not returned within this period, we will assume that you have withdrawn your right to cancel.

4.4 – As outlined in the EU Consumer Rights Directive (2011/83/EU), failure to return items in their original condition will result in deductions from your refund or refusal of a return. As a result, we may make deductions to your refund for any diminution in value of the returned goods where the handling of goods has “gone beyond the sort of handling that might reasonably be allowed in a store”

4.5 – Upon cancellation of the contract we will credit your account with a full refund for the goods. Normally refunds are processed the same day if the goods haven’t been dispatched or on the day of receiving the goods back, however, in any event, not later than 14 days after receipt of the cancelled goods. If you do not return the goods or do not pay the costs of delivery to us, we shall be entitled to deduct the direct cost of recovering the goods from the amount of the refund.

4.6 – The right to cancel does not apply to orders delivered outside of the European Union.

4.7 – Under the Consumer Rights Act, EU customers have a legal right to reject goods that are unsatisfactory quality, unfit for purpose or not as described and get a full refund. This right is limited to 30 days from the date you receive your goods

5. Description of Goods & Pricing
5.1 – All our prices are shown in Pounds Sterling (GBP).

5.2 – Oliver Brookes does not take any responsibility for any import taxes, customs charges or administration fees payable on orders made outside of the European Union zone. It is the customer’s responsibility to cover all charges related to Customs and the import of goods.

5.3 – All our prices, descriptions and shipping charges are reviewed regularly and we endeavour to ensure that the prices and the information provided on our website are correct at all times. In the event of an error in the information provided by our website, Oliver Brookes will notify you of this error immediately. In the event that a price or shipping charge is incorrectly displayed, Oliver Brookes will offer you the product at the correct price, or a full refund. We are not under any obligation to honour an incorrect price.

5.4 – Product images are for illustrative purposes only, Oliver Brookes cannot be held responsible for differences in the imagery and the actual product.

6. Payment
6.1 – All credit and debit card processing is encrypted and handled securely by Paypal. We do not see your card details at any time.

6.2 – We currently accept the following methods of payment online: Cards displaying VISA, Mastercard, Maestro.

7. Site Usage / Service Access
7.1 – Although we make every effort to ensure our website is available 24 hours a day, we will not be liable if, for any reason, our website is unavailable at any time due to maintenance, system failure or conditions outside our control.

8. Copyright
8.1 – You may download, use or print extracts from this site for your personal use only. Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs, web designs & implementations, graphical images) are owned by us or our licensors.

8.2 – Product images or descriptions which we were created by Oliver Brookes remain the property of Oliver Brookes at all times and cannot by copied in any format under any circumstance without full written consent from Oliver Brookes.

9. Liability
9.1 – Oliver Brookes and any of our owners, officers, directors, employees or shareholders will not be liable for any losses or damage that you suffer under the contract which were not a foreseeable consequence of breach of the contract. We are not responsible for indirect losses which were not considered at the time of the contract including, but not limited to, any loss of income or profits, loss of business or goodwill, loss of data, loss of opportunity.

9.2 – We are not liable for losses that arise in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.

10. Data Protection
10.1 – By placing your order, you agree and understand that we may store, process and use data collected from your order process telephone order for the purposes of processing your order.

10.2 – We do not see or store your card number when you purchase online.

11. Circumstances beyond our reasonable control
11.1 – We will make every effort to perform our obligations under the Contract. However, we cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, we will perform our obligations as soon as reasonably possible.

12. Privacy Policy
12.1 – We take customers’ privacy and confidentiality very seriously so Oliver Brookes does not disclose buyer’s information to any marketing third parties and takes every step to protect customer’s data. All information is securely encrypted using Realex Redirect.

12.2 – We use cookies to keep track of your current shopping session and so that you may retrieve your shopping basket at any time – if you do not accept cookies you will be unable to use this website.
Using our site indicates that you accept the use of both ‘Strictly Necessary’ and ‘Performance’ cookies as defined in our Cookie Notice page here. Accepting these cookies is a condition of using the website, so if you prevent them we cannot guarantee your security or how our site will perform for you.